The TRUST Show

S7E12: 5 Steps to Form New Habits for Your 2023 New Year’s Resolutions

It’s just about that time, and you are starting to think about your new year’s resolutions. You are ready to make the commitment, but you might also be ready to give it up by the end of January. The reason you are not sticking with a resolution is that you are not trying to form a new habit that will allow you to achieve that resolution. “Losing 10 pounds” is not enough. Developing the right habits that will cause you to lose those 10 pounds is.

While the framework of this episode was taken from the Trust Habits™ process of forming trustworthiness habits, it still applies to forming any habit for any purpose. This episode will simply give you a comprehensive set of tools to form habits that will help you achieve your new year’s resolutions.

S7E11: Where do you Need TRUST in the Organization?

Trust is important everywhere and in every relationship, personal and professional. Still, I’ll admit that most questions and requests I get about trust are in the organizational setting. Most of the keynotes and workshops I delivered were to organizations, mainly companies, worried about the low levels of trust they experience. Trust is needed in every organization, but it is needed in multiple places and for multiple reasons. Much research was done about the benefits of high trust to the organization, whether to the employees, teams within the company, or company outcomes. But that trust is needed everywhere in the organization, and not just in one relationship. This episode addresses all the areas in the organization where trust is needed and why it is important in each one.

S7E10: The Cost of our Obsession with Leadership

American Corporate Culture is obsessed with leadership. Everyone simply must be a leader. If you are not striving to become a leader, then something must be wrong with you. Even if you are not a leader, not in a leadership position, we will redefine the word leader to claim that you are, in fact, a leader. Just so that you feel good.

This episode will first address the reasons we are obsessed with leadership, and then the four costs of this obsession. Some of those costs are to the level of trust in the organization, and some of them are a result of the level of trust.

Finally, it will show what we can do about it.

S7E9: Your Personal Growth 2023 Challenge

Every year at this time, you are looking towards the next year, setting your priorities. This year, focus on building your trustworthiness. The more trustworthy you are, the more people will trust you, and the more you will enjoy your work and professional life. Being trusted is a great feeling. And all it takes is forming one new habit that will eliminate one old behavior that is holding you back from being more trusted. It's not enough to know what you must change, you need to know how. This episode, based on The Book of Trust, will show you why it is so important for you to be more trusted, and how to use the Trust Habits process to achieve that. 

S7E8: TRUST and (mis)communications

The common wisdom is that communication is one of the foundations or pillars of trust. But the relationship between trust and communication is actually reciprocal. On one hand, we tend to trust people who communicate with us with transparency. Who tells us the truth, the whole truth, and nothing but the truth? We trust people who tell us what we need to hear, and not necessarily what they think we want to hear. But on the other hand: would you be willing to share confidential information with someone you don’t trust? Would you be willing to be vulnerable with someone you don’t trust? Would you feel comfortable giving direct feedback to someone when you don’t know (or trust) how they will take it? And will you accept that kind of feedback from someone whom you don’t trust to have your best interests in mind?

This episode will address that relationship in greater detail.

S7E7: The Trust Habits 3-Day HR Masterclass

I know that today’s episode will sound a little bit like a commercial, and to some extent, it is, but I would still encourage you to listen to it because it is a commercial for something you might be interested in. Let’s just say that I wouldn’t even be developing this program (this is my most extensive program yet) if I didn’t think you would get a lot of value from it. I’m doing it now, because the first masterclass will take place pretty soon, on January 25-27, in Dallas.

I’m not going to make any sales pitches here, I’m not going to put pressure because space is limited, I’m not going to give you a special price that expires in 24 hours, and I’m not going to give you any money-back guarantee or special bonuses if you sign up in the next 24 hours. I’m not even going to tell you the price, but I’ll tell you where to find more information, brochure, videos, and more.

I really just want to tell you about this program, and actually, start with why. Why did I decide to build this program, and how did the relationship with my partner, DallasHR started.

S7E6: Pay Transparency and Trust

Do you talk about your salary with coworkers? Is it OK to discuss salary? A survey shows that 42% of Gen-Z employees will share salary information with a coworker (compared to 19% of Baby Boomers). Another survey shows that 63% of employees prefer to work at a company that discloses pay information, but only 19% of the companies do that. This episode will answer a few questions: can you keep salaries a secret? And more importantly: what does it do to trust? (employees' trust in the company and their trust in each other). Finally, what should you do about it?

S7E5: Should You be a TRUSTED Customer?

In my 2018 survey, I asked about, among other types of roles, the most important quality you have in a salesperson trying to sell you something. Trustworthiness was the most important quality in salespeople 76.7% of the time, more than in any of the five other relationships and roles (the average was 61.2%). But, I never asked about the trustworthiness of the customer. Should you, as a customer, be trustworthy or care about being trusted by salespeople? What is it that you need to be trusted at? What is the risk to you if you are not trusted? And how does this spill over to other customers?

S7E4: TRUST, ANTITRUST, and Can You Trust a Competitor?

Can you trust a competitor? Should you trust a competitor? And where does antitrust comes into play? Trusting a competitor can be tricky because of the Symmetry component of the relative trustworthiness model. Competitors, by definition, are on opposite sides of the wall. However, at times, they are not. Those times could lead to behaviors that hurt the public and are prohibited by antitrust laws, but also to growing a market, sharing best principles, and other activities that serve the public good. How can you tell?

S7E3: TRUST, Marriage, and Divorce

This is the third part in the two-part episode(s) that opened this season. The relative trustworthiness model and the 8 laws of trust apply to every relationship, and in this episode, completely disconnected from the 10 causes for divorce cited in the previous two episodes, the model will be applied to why some marriages last, and some end up in divorce. It all has to do with risk, fear, trust, safety, and danger. The episode concludes with some advice for couples considering getting married on how to assure the beginning of a happy and sustainable marriage.