The TRUST Show

S8E4: AI (Artificial Intelligence), ChatGPT, and TRUST

You have heard the term Artificial Intelligence (AI) and, more recently, chat GPT. The simplest definition of AI is “the simulation of human intelligence in machines that are programmed to think and learn.” Chat GPT is “a large, pre-trained language model developed by OpenAI. It is based on the GPT (Generative Pre-trained Transformer) architecture, which uses deep learning techniques to process and generate natural language.” In this podcast episode, I will give examples of what chat GPT does, but also discuss AI at a higher level, and, most importantly (and somewhat obviously)—how it affects trust, and what to do to ensure it doesn’t cause people to distrust you.

S8E3: Decision-Making and TRUST

Last week we witnessed the process of selecting the house speaker in the U.S. Congress. This position is the second in order of succession for the Presidency. I’m not going to offer any political commentary except to say one thing. The process was not a consensus focus, trying to get as many supporters out of the entire house with its 435 members, but rather to get to 218. Just enough to be more than 50%. We know that our political divide is only growing and becoming worse, but this is not the topic of this podcast episode. The topic is decision-making, and the relationships it has with trust. This episode will discuss three decision-making processes (consultative, majority, and consensus) and their relationships with trust. 

S8E2: Organizational Silos and the Wall of DISTRUST

If you work in a company with more than 10 employees, you did. If you worked in a company with functional units with more than one person in each, you did. If you work in a company with multiple business units, you did. In this episode, I will explain what are the negative consequences of those silos, what causes them, and how to break silos down. Obviously, it is all about trust.

S8E1: How to Build Trust and Transform the Organization (and my 2023 Plan)

This episode will answer one simple question: what do I have to do this year to move the needle (upward) on the level of trust in my organization? Over the years, I have developed a process, which this year will be complete. It is made of four phases: launching the process (showing that the company is committed to building trust), helping the HR department (or whoever will champion the process) be more trusted by the organization, training them on how to help others (through a 3-day masterclass), and then launching a company-wide effort, with support. 

This episode will also finally tie my own personal-professional efforts and plan to put all those pieces in place, and the status of them. 

S7E12: 5 Steps to Form New Habits for Your 2023 New Year’s Resolutions

It’s just about that time, and you are starting to think about your new year’s resolutions. You are ready to make the commitment, but you might also be ready to give it up by the end of January. The reason you are not sticking with a resolution is that you are not trying to form a new habit that will allow you to achieve that resolution. “Losing 10 pounds” is not enough. Developing the right habits that will cause you to lose those 10 pounds is.

While the framework of this episode was taken from the Trust Habits™ process of forming trustworthiness habits, it still applies to forming any habit for any purpose. This episode will simply give you a comprehensive set of tools to form habits that will help you achieve your new year’s resolutions.

S7E11: Where do you Need TRUST in the Organization?

Trust is important everywhere and in every relationship, personal and professional. Still, I’ll admit that most questions and requests I get about trust are in the organizational setting. Most of the keynotes and workshops I delivered were to organizations, mainly companies, worried about the low levels of trust they experience. Trust is needed in every organization, but it is needed in multiple places and for multiple reasons. Much research was done about the benefits of high trust to the organization, whether to the employees, teams within the company, or company outcomes. But that trust is needed everywhere in the organization, and not just in one relationship. This episode addresses all the areas in the organization where trust is needed and why it is important in each one.

S7E10: The Cost of our Obsession with Leadership

American Corporate Culture is obsessed with leadership. Everyone simply must be a leader. If you are not striving to become a leader, then something must be wrong with you. Even if you are not a leader, not in a leadership position, we will redefine the word leader to claim that you are, in fact, a leader. Just so that you feel good.

This episode will first address the reasons we are obsessed with leadership, and then the four costs of this obsession. Some of those costs are to the level of trust in the organization, and some of them are a result of the level of trust.

Finally, it will show what we can do about it.

S7E9: Your Personal Growth 2023 Challenge

Every year at this time, you are looking towards the next year, setting your priorities. This year, focus on building your trustworthiness. The more trustworthy you are, the more people will trust you, and the more you will enjoy your work and professional life. Being trusted is a great feeling. And all it takes is forming one new habit that will eliminate one old behavior that is holding you back from being more trusted. It's not enough to know what you must change, you need to know how. This episode, based on The Book of Trust, will show you why it is so important for you to be more trusted, and how to use the Trust Habits process to achieve that. 

S7E8: TRUST and (mis)communications

The common wisdom is that communication is one of the foundations or pillars of trust. But the relationship between trust and communication is actually reciprocal. On one hand, we tend to trust people who communicate with us with transparency. Who tells us the truth, the whole truth, and nothing but the truth? We trust people who tell us what we need to hear, and not necessarily what they think we want to hear. But on the other hand: would you be willing to share confidential information with someone you don’t trust? Would you be willing to be vulnerable with someone you don’t trust? Would you feel comfortable giving direct feedback to someone when you don’t know (or trust) how they will take it? And will you accept that kind of feedback from someone whom you don’t trust to have your best interests in mind?

This episode will address that relationship in greater detail.

S7E7: The Trust Habits 3-Day HR Masterclass

I know that today’s episode will sound a little bit like a commercial, and to some extent, it is, but I would still encourage you to listen to it because it is a commercial for something you might be interested in. Let’s just say that I wouldn’t even be developing this program (this is my most extensive program yet) if I didn’t think you would get a lot of value from it. I’m doing it now, because the first masterclass will take place pretty soon, on January 25-27, in Dallas.

I’m not going to make any sales pitches here, I’m not going to put pressure because space is limited, I’m not going to give you a special price that expires in 24 hours, and I’m not going to give you any money-back guarantee or special bonuses if you sign up in the next 24 hours. I’m not even going to tell you the price, but I’ll tell you where to find more information, brochure, videos, and more.

I really just want to tell you about this program, and actually, start with why. Why did I decide to build this program, and how did the relationship with my partner, DallasHR started.