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Trust is not what you think it is. It is not absolute or universal. Trust is relative. The same behavior that would cause one person to trust you could cause another person to distrust you. The level of trust someone has in you is the product of their trustfulness (their willingness to trust other people) and your trustworthiness. There is almost (I said ALMOST) nothing you can do about the former, and everything you can do about the latter. Because of that, you must evaluate your own trustworthiness one relationship at a time, separately. Odds are, though, that the same behaviors that are holding you back from being more trusted in one relationship are holding you back from being more trusted in other relationships. Welcome to The Trust Show. I’m your host, Yoram Solomon, a top 10 trust expert and researcher, the author of the book of trust, and the creator of the Trust Habits® workshop that helps people and organizations form new habits that change old behaviors, build trust, and transform organizations. In this educational podcast, I will challenge you to think differently about trust, through the 8 laws of trust and the 6 components of trustworthiness. I will share my own stories, experiences of others, trust research, and sometimes, reflect on a news item. And through those, I will show you how to build trust, be trusted, and know who to trust. Because the answer to this question will have the biggest impact on your personal and professional, success or failure: can you be trusted?
Episodes
2 days ago
2 days ago
In this episode of The Trust Show, I’m joined by my friend and renowned sales expert, Mark Hunter, also known as "The Sales Hunter." Mark and I dive into the critical role of trust in sales, exploring how the "trust premium" transforms prospecting success. We discuss why traditional cold calling is dead, how to build trust that precedes your reputation, and how delivering value can turn one sale into the next. Mark also shares strategies from his latest book, The Making of a Mind for Sales. Don’t miss it!
Tuesday Nov 12, 2024
S15E6: Can AI Fool Us? Exploring the Turing Test and ChatGPT
Tuesday Nov 12, 2024
Tuesday Nov 12, 2024
ChatGPT and similar tools are transforming how we interact with technology, making computer communication feel increasingly human. This echoes Alan Turing's 1950 Turing Test, which questions whether machines can exhibit behavior indistinguishable from humans. In this episode, we explore whether computers can fool us into believing they're human, whether we want them to, and the implications. I'm sharing a special recording from Perspectives Matter, the McCuistion TV program I host, where we delve into AI's impact on our perception of intelligence and humanity.
Tuesday Nov 05, 2024
Tuesday Nov 05, 2024
In this episode of The Trust Show, I sit down with Stu Schlackman, author of Sales Sagas, to explore the transformative power of relationship selling. Stu breaks down his framework of the four distinct customer types and explains why recognizing these types is key for any salesperson aiming to build strong, lasting relationships. Together, we dive into how the Trust Premium principles align with relationship selling, discussing how trust and adaptability can lead to sales success. Join us as we uncover how understanding customer personality and fostering trust can help sales professionals close deals more effectively—without relying on price alone.
Tuesday Oct 29, 2024
S15E4: Trust as Your Startup's Secret Weapon: Why Every Entrepreneur Needs It
Tuesday Oct 29, 2024
Tuesday Oct 29, 2024
In this episode of The Trust Show, I’m diving into how trust and entrepreneurship are not just connected—they’re inseparable. As someone who lives and breathes trust, and also teaches entrepreneurship, I’ve seen firsthand how essential trust is to building a successful business. I’ll walk you through why trust matters at every stage, from choosing co-founders and advisors to building relationships with customers and investors. If you’re starting or growing a business, join me to learn why trust might just be your biggest competitive advantage—and how to make it work for you.
Tuesday Oct 22, 2024
S15E3: Why Trust Beats Cold Calls – The Math Behind the Trust Premium
Tuesday Oct 22, 2024
Tuesday Oct 22, 2024
In this episode, I explain why cold calls just don’t work anymore, with success rates dropping to as low as 1-3%. As scams and spam calls rise, trust has become more crucial than ever in sales. I break down the numbers and show you how focusing on building trust leads to better results and higher premiums. It’s time to shift from quantity to quality—learn how trust can transform your sales process and boost your success.
Tuesday Oct 08, 2024
Tuesday Oct 08, 2024
In this episode, I am joined by Dr. April Minatrea, a clinical psychologist specializing in leadership dynamics, to explore the concept of "leadership injuries"—the psychological and emotional damage caused by bad leadership. Together, they discuss how poor leadership erodes employee trustfulness, diminishes engagement, and harms organizational performance. Tune in to learn how these injuries manifest, the consequences for employees and companies alike, and what leaders can do to heal and prevent them, fostering a healthier, more trusting workplace culture.
Tuesday Oct 01, 2024
S15E1: How Hobbies can Make You More Trustworthy
Tuesday Oct 01, 2024
Tuesday Oct 01, 2024
In this episode of The Trust Show, I dive into how having a hobby can actually make you more trustworthy. I share personal stories about rediscovering my love for radio-controlled airplanes and how hobbies, even intense ones, help you relax, make you more relatable, and build stronger connections with others. Whether you’re trying to unwind or build trust in your personal and professional relationships, this episode explores the surprising benefits of making time for your passions. Tune in to learn why your hobbies are more valuable than you think!
Tuesday Sep 24, 2024
S14E12: The Peter Principle, Our Obsession with Leadership, and TRUST
Tuesday Sep 24, 2024
Tuesday Sep 24, 2024
In this episode of The Trust Show, I’m joined once again by Dr. Nanette Miner, leadership expert and founder of The Training Doctor. After our last conversation, I just had to bring Nanette back to dive deeper into a topic I’ve touched on before: our obsession with leadership. Together, we explore the question—is leadership a profession or a promotion? We talk about why we often promote the best performers without proper training and why leadership development should start on day one. Get ready for another insightful and messy conversation!
Wednesday Sep 18, 2024
S14E11: 8 Insights from My Harshest Reviews on Rate My Professors
Wednesday Sep 18, 2024
Wednesday Sep 18, 2024
In this episode of The Trust Show, I step into some vulnerable territory by sharing anonymous reviews from my Rate My Professors page. As an adjunct professor of entrepreneurship at SMU, I’ve received overwhelmingly positive feedback, but today, I’m focusing on three harsh one-star reviews. I’m not here to complain, but rather to extract insights from these critiques. I explore eight key lessons about trust, anonymity, feedback, and even empathy. Join me as I unpack what we can all learn from criticism—both how it’s given and how we respond to it. Get ready for some raw honesty!
Tuesday Sep 10, 2024
Tuesday Sep 10, 2024
In this episode, we explore whether trust is based more on the effort someone puts in, the outcome of their actions, or their underlying motivation. We discuss insights from a recent survey that revealed surprising results, and dive into the complexities of trust in both personal and professional relationships. Joined by guest Dr. Nanette Miner, we introduce a fourth element—how the effort is made—and examine the ethical implications behind trust-building actions.